Policy for return, exchange & refund

We want you to love what you order from Eight9. But if something isn’t quite right, we’re here to make the process as simple and smooth as possible.

We offer a 7-day return or exchange window from the date your original order is delivered.

How to Raise a Request

To initiate a return or exchange, please write to us at contact@eight9.in and mention your order number. Items sent back without an approved request will not be accepted.

Eligibility

To be eligible for a return or exchange, the item must be:

• unworn and unused
• unwashed
• with all original tags intact
• in its original packaging
• accompanied by proof of purchase

Returns

Returns must be requested within 7 days of original delivery date.

• Refunds are processed only after the item is received and passes quality inspection.
• Once approved, refunds are processed within 5–7 business days.
• For COD orders, refunds will be issued through a secure refund link shared by us.
  

Exchanges

Exchanges are allowed only in case of a size issue.

• Only 1 free exchange is allowed per order.
• Exchanges are not allowed across different product categories.
  
• Exchange requests must also be raised within 7 days of original delivery.
  
• The exchanged item will be billed at the current selling price.
• The exchanged item will be dispatched after the original product is received and passes quality inspection.

After an Exchange

Once an item has been exchanged, it is not eligible for a refund to the original payment method. If approved, only store credit may be issued.

Bundle Discounts

If you buy a bundle and a bundle discount is applicable on the order, returning part of the bundle order will not be eligible for the discount anymore. The refund will be done taking the non-discounted price. 

Cancellations

Orders cannot be cancelled once they have been processed. If you’ve placed an order in error, please contact us as soon as possible and we will do our best to help. 

Processing Fee

A flat ₹150 fee applies to all approved returns and will be deducted from your refund. This helps cover reverse pickup, quality inspections.

Pickup Attempts

For every approved return or exchange request, our courier partner will make one pickup attempt. If the attempt is unsuccessful, the request will be automatically cancelled.