How can I find the right size for myself?

You can check out our size guide on the product page to find the perfect size. Still unsure? Then just get in touch with our Customer Care Experts and they’ll help you out with this!

What sizes are your products?

All our gear is sized using IN and EU sizing. You can find the size on each product page online.

Care instructions?

Find everything you need to know about how to look after for your gear under the "Care" tab on the product page.

How do I place an order on your website?

Place an order for delivery on www.eight9.in by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists.

Do I need to have an account to place an order online?

You don't need to have an account to place an order. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.

Where can I find my order number?

Once your order is placed, you’ll be sent an order confirmation email with your order number and details.

How to check the status of the order?

We will keep you updated through the entire process post having placed your order until your amazing products reach you. You will receive a shipping update from us via e-mail and WhatsApp, and you can track the status of your order using the same link.

How can I change the address and/or phone details of my order after confirmation?

You can change the details on the order up until it is in the Ready to Ship status - just get in touch with us via Call, Chat or Email! However, once the order has been shipped, address changes are not possible!

Are shipping charges applied to my order?

No charges! We have free delivery on all our orders PAN India.

What is your delivery time?

Your order delivery time depends on the where you are ordering from. Based on the pin code and city you will be given a delivery time. All our orders are delivered in 1-7 business days.

Can I opt for faster delivery?

Currently we do not have any service to expedite the order delivery.

Where do you ship to?

We ship across India currently.

How can I sign up for Eight9 newsletters?

You can sign up for Eight9 newsletters by entering your name and email address in the sign up form at the bottom of our website.

How do I stop receiving newsletters or marketing emails?

You can unsubscribe from our newsletters at any time by clicking the unsubscribe link at the bottom of your email.

What is your returns policy?

We offer an easy exchange for sizes & colors in the same product category and a refund to your source of payment. Returns and exchanges must be made within 14 days from the delivery date.

All merchandise must be unwashed and unworn with the original hangtags attached. Proof of payment must accompany the return.

How do I make the return/exchange request?

If you wish to return/exchange a product, you go to the "My Account" page and over there you will find an option for "Return/Exchange", click on it and follow the procedure as guided. In case you do not have an account on our website, you can send us an email on contact@eight9.in

What is your exchange/refund process?

Once the change request has been processed, we'll have the order picked up from your home. After the package reaches our warehouse, we will have your replaced item shipped over to you in 5-7 business days and in case of a return, your refund will be initiated within 24 hours and credited within 5-7 working days to your source account.

How can I cancel my order?

You can only cancel the order till the time it has not been shipped. You can reach out to us to help you with the cancellations.

How do I use a promotion code?

You can use a promotion code by entering it into the promotion code box in the checkout.

Why is my discount code not working?

Please note that our discount codes are for one-time use only. If your order is canceled or returned, you are unable to use the code a second time.

Additionally, discount codes are unable to be stacked on site-wide promotions. If the code is eligible, try typing in the code to ensure there are no additional spaces.

I tried to make the payment but it failed. What should I do now?

You can get in touch with us via Call, Chat or Email to check if your order is confirmed or not. If not, we will help you place the order for you.

What payment types do you accept?

We accept the following modes of payment: Credit Cards, Debit Cards, Internet Banking, UPI, Payment Wallets and COD.

How will I know that my payment was successful?

You’ll get an order confirmation notification if your payment has gone through and the order is confirmed! In case of any issues, please reach out to us.